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Refund and Returns Policy

Refund and Returns Policy

Please Read Our Return And Refund Policy Carefully:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@carlymho.com Please note that returns will need to be sent to the following

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@carlymho.com

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
In-store
by mail

How will customers get the return label?
Download/print

Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (Top Best Hair)?
If you do not live near an (auxeil.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (Auxeil) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you

The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 2436 East 115th Street, Los Angeles, CA 90059, United States

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

Please email us. someone from Customer support can assist you.

If you have any questions, please feel free to contact us

Contact info:

Address: 2452 E 115th St, Los Angeles, California 90059, United States.

Email: info@carlymho.com

Phone: + (1) 210 538 4519

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